Case Study #2: Customer Referrals

Customer Referrals On the Rise

We've got you covered. Our great-tasting gifts will get you all the recommendations you can handle! We can set up an on-going customer appreciation gift program, tailored to your needs as a company.

That's what we did for Steve Schawbel, an independent travel agent in the competitive cruise business. We think he was pretty pleased with the results we got for him.

I'm delighted to send you a note about the great success stories I've had sending your wonderful products to my clients across the country. When I send your gift packages, I'm an instant hero. Many of my clients have sent me so many referrals, and you're the reason my business has increased almost 100% in the past year.

Steve Schawbel, Cruise Specialist

Taking a Vacation from Worrying About Referrals: Steve Schawbel's Customer Appreciation Program

Steve Schawbel recognized the importance of customer referrals in building his client base. By thanking his customers for referrals, Steve encouraged them to spread the word about his business and showed his strong commitment to customer service.

Rather than choosing a single product as a thank-you gift, Steve wanted the flexibility to tailor his gifts to each individual customer's taste. As a small-business owner, he also wanted to minimize the time spent on selecting and shipping thank-you gifts.

That's where we come in. We provided Steve with a range of products to choose from and set up a corporate account to invoice him monthly. When he wants to reward a customer for a referral, he simply sends an e-mail with the client's address and the product selection.

We enclose a gift card with a custom message and Steve's business card with each shipment. Since we handle every aspect of fulfillment and delivery, Steve has more time to focus on growing his business.

Ask us about how we can help you build your client base today!