Our Iron-Clad 100% Satisfaction Guarantee To You
I created this site with the vision of helping you find the most perfect and outstanding baked goods available in America today. I personally stand behind everything we offer--if I wouldn't serve it proudly in my own home, I won't offer it for you to serve in yours or to send as a gift to someone else.
You must experience complete and total satisfaction with your purchase.* Your happiness is the purpose of our business. If you're unhappy with something you received or sent, please write me an email at ChefSteve@1-800-Bakery.com or call toll-free: 1-800-287-9870 and I will provide a free replacement or substitution of equal value whichever you prefer. There is no need to return the item to us because it is a perishable item. If we make a error and do not ship, ship to wrong address, or ship the wrong product we will refund your money and shipping costs in full.
*Please note that we cannot guarantee a delivery time within the defined day of delivery for any order placed on our site. All deliveries are shipped for delivery by the end of the day requested. We also cannot offer refunds for delays caused by extreme weather conditions, incorrect or incomplete addresses. We always advise you to please take an extra moment to verify your order information.
Delivered Fresh, Intact, and Ready to Enjoy!
Our products are shipped via UPS to ensure on-time delivery. Arrival time can be any time of day up to 8 pm for residential addresses and close of business for businesses.
Online bakeries are not all created equal. Online bakery delivery is a delicate mastery, every time you ship you are transferring love and warmth from one person to another, a brother to his sister, a mother to her son, a husband to his wife, the giving of a special corporate gift between business friends, the combinations are endless. The care we give every time is the same.
Every time a dessert is selected for shipping from our online bakery the attention given is no different than preparing to mail fine miniature crystal sculptures and Faberge eggs across the country. We are in the unique gift idea business; we use tested and known bakeries to form an online family of bakeries who have committed to a proprietary code of excellence. This shows in the quality our online bakeries offer in everything we do from fresh baked goods to overnight delivery of cakes and gifts. Overnight delivery requires you place your order from our online bakery or toll-free number by 2p.m. Eastern today! Your satisfaction is essential to us, and should one of our online bakery products or our delivery fail to meet your expectations, we will provide a replacement or substitute of your choice.
The most common question I hear is, "how can you ship a birthday cake so it doesn’t get smashed into a pancake?" It makes me giggle when I hear this question because I can imagine how crazy the idea of shipping cakes sounds to someone who has never done it before. The magic lies in our detailed delivery process. Several steps are taken to ensure that your cake or dessert arrives at your door just as it was when it left us.
With each of our partner bakeries' extensive experience in packaging and shipping their desserts with the utmost care, you can be confident that your online cake delivery will arrive as fresh and delicious as it was when it left our partner bakery.
Delivered Fresh, Intact, and Ready to Enjoy!
Some of our foods, such as cookies, breads, and candies, are easier to ship. However, the online delivery for our cakes, for example, requires more care and special packaging.
All perishable or refrigerated items ship either next day or second day delivery through Federal Express, UPS, or USPS, depending on our partner bakeries' preference, in order to ensure freshness and your satisfaction.
The Delivery Process for Refrigerated or Perishable Items
Our delivery process consists of several steps to ensure that your cake or dessert arrives at your door just as it was when it left us. The images below will help to illustrate our online cake delivery process.
The first step is preparing the shipping box. A Styrofoam seat is set into the box, along with some refrigerant gel packs to keep the product cool. The boxed product is then set inside of the box, fitting snugly inside of its seat.
Refrigerant gel packs are placed in any crevices between the product and its seat so that it will stay as cool as necessary to stay intact. Gel packs are also placed on top of the product. The lid of the seat is then placed over the product, fitting snugly so that the product will have no room to wiggle during its travel.
Finally, the package is taped and secured, ready to be shipped!
Now THAT's Delicious!
"I was delighted to receive a cake as a gift. I was astounded at the way the product was shipped. The packaging was excellent, no room for damage and very well chilled. The cake was so lovely and decorated beautifully. To our families surprise the cake itself was the most delicious...Thank you for such a wonderful product."
-Kathy, a satisfied 1-800-Bakery.com cake recipient.